Google Helpouts: Imagining an ideal session | Sacha

GOALS Ask questions and Customer get personalized tips me IDEAL· :D Collect interesting questions and harvest answers (new sketches, tips) Chua TypicaL CONTRIBUTIONS Which part of do you find challenging? digging deeper 2014-01-02 and other Conversation building blocks Have you Considered ? Suggesting Show me diagnosing/ Try- debugging Here's how I/ someone else demo Books a slot Answers prep. questions (Sends follow-up Help out! identifying and downloads Plugin/does questions, Joins 5 min. Answers Reviews, • if any) early Sample Helpout Sends a message Sends ·Recaps next step gives feedback/ Recommends Follows updates links and messages, up (sketch, quick tips asks reminder) clarifying questions SAFETY can request NET or give refund